Money Back Guarantee Policy

At NELTHORVEXIS, we are committed to ensuring your complete satisfaction with our products and services. If for any reason you are not entirely satisfied with your purchase, we offer a comprehensive Money Back Guarantee to provide you with peace of mind.

Eligibility for Refund

• You must submit a refund request within 30 days of the original purchase date.
• The product must be returned in its original condition, undamaged and unused, with all its original packaging.
• Proof of purchase, such as a receipt or order number, is required to process the refund.

Non-Refundable Items

• Gift cards and promotional items received as part of a promotional offer.
• Custom or personalized orders that are specifically tailored per customer request.
• Products that have been used, altered, or damaged after delivery.

Refund Process

1. Contact our customer service team at support@nelthorvexis.com to initiate your refund request.
2. Provide the necessary details, including your order number and reason for the return.
3. Our team will guide you through the return shipping process, as applicable.
4. Once we receive the returned product and verify its condition, your refund will be processed.
5. Refunds will be issued in the original method of payment within 7-10 business days of approval.

Contact Information

For any questions or concerns about our Money Back Guarantee policy, please reach out to our customer support team at support@nelthorvexis.com or call us at (555) 123-4567.

Thank you for choosing NELTHORVEXIS. Your satisfaction is our priority.